xy999 Terms and Conditions

The following words and phrases used in these terms have specific meanings:

• "xy999" refers to the website https://xy999.lat and all services under it.
• "User" or "Member" refers to any individual registered on the xy999 platform.
• "Account" refers to the personal profile created for each user on xy999.
• "Deposit" refers to funds added to an xy999 account by the user.
• "Withdrawal" refers to the transfer of funds from an xy999 account to the user's personal payment method.
• "Bonus" refers to promotional credits or additional benefits provided by xy999.
• "Wagering Requirement" refers to the obligation to place a specified amount in bets before a bonus can be withdrawn.
• "Platform" refers to the xy999 website, software, and all associated services.

Words used in the singular in these terms also apply in the plural sense and vice versa.

2.1 Age Requirement

To open an account and use services on xy999, you must be 21 years of age or older. Accounts belonging to minors will be closed immediately and all deposited funds may be forfeited.

2.2 Registration Terms

When opening an account on xy999, you must meet the following conditions:

• You will provide completely truthful and accurate information.
• Each person may open only one account. If multiple accounts belonging to the same person are found, both or all accounts will be closed.
• You have the legal right to use xy999's services.
• Your account may not be operated on behalf of another person.
• If requested for identity verification (KYC), you agree to provide the relevant documents.

2.3 Identity Verification

xy999 reserves the right to verify a user's identity at any time. Withdrawals may be held until the verification process is complete. Failure to provide the required documents may result in the account being temporarily or permanently closed.

The security of your xy999 account is entirely your responsibility. Please keep the following in mind:

• Never share your login credentials (username and password) with any third party.
• Always log out after logging in on a shared device.
• Keep your password strong and change it regularly.
• If you notice any suspicious activity on your account, contact us immediately.
• Do not use another person's account or funds.

4.1 Deposit Methods and Limits

xy999 currently accepts Bangladesh's major mobile banking services. The table below provides details on deposits and withdrawals:

4.2 Deposit Terms

• Deposited funds must come from an account registered in your own name.
• Deposits made using a third-party account may be cancelled and returned.
• If there is a technical delay in processing a deposit, please contact [email protected].
• If fraudulent or unusual deposit activity is detected, the account may be placed under investigation.

4.3 Withdrawal Terms

• At least one bet must be placed after a deposit before a withdrawal can be made.
• Withdrawals may be limited in some cases while an active bonus is in place.
• Withdrawal requests are generally processed within 10–45 minutes.
• Withdrawals may be held if identity verification has not been completed.
• If a withdrawal is not processed within the expected time due to a technical issue, please contact us via live chat or email.

5.1 Welcome Bonus

New members who register on xy999 will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. The following terms apply to receive the welcome bonus:

• The minimum deposit amount required to qualify for the bonus is ৳100.
• The welcome bonus is given only once per customer.
• Before withdrawing the bonus amount and any winnings from the bonus, a wagering requirement of 15 times (15x) the total bonus amount must be completed.
• The deadline for meeting the wagering requirement is calculated from the date the bonus is credited to the account.
• Bets placed on certain games may not count toward wagering calculations.

5.2 General Bonus Rules

The following general rules apply to all bonuses and promotional offers:

• Bonuses cannot be converted to cash — they are for betting use only.
• If more than one bonus is active at a time, the most recently applied bonus may be cancelled.
• It is the user's responsibility to read the relevant terms before taking advantage of a promotional offer.
• xy999 reserves the right to modify or cancel any bonus program.
• If bonus abuse or fraud is detected on an account, the bonus and associated winnings will be forfeited.

6.1 General Betting Rules

• Once a bet is confirmed, it cannot be cancelled.
• If incorrect odds or results are displayed due to a technical error, xy999 reserves the right to cancel or correct that bet.
• Betting must be conducted honestly and independently.
• In sports betting, results are determined according to the official rules of the sport and official scores.

6.2 Cricket Betting Rules

The following rules apply to betting on BPL, IPL, T20 World Cup and other international cricket tournaments:

• If a match is abandoned, bets are generally considered void and funds are returned.
• For matches completed under rain rules (DLS), results are determined according to official ICC rules.
• Odds displayed in in-play betting may change in real time.
• Some bets in live betting may be rejected due to network delays.

6.3 Slots and Casino Game Rules

• All slots and casino games are operated by a certified Random Number Generator (RNG).
• If a game stops mid-session due to a game provider server issue, xy999 will review that session and make a decision.
• Game rules and payout structures can be found in the information section of the relevant game.
• Game providers (Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, etc.) reserve the right to change their own rules.

The following activities are strictly prohibited on the xy999 platform. Violations of these rules will result in immediate account closure and forfeiture of all funds:

• Operating multiple accounts belonging to the same person.
• Using betting strategies to circumvent bonus terms and conditions (bonus abuse).
• Match fixing or placing bets with prior knowledge of a predetermined result.
• Using xy999 for the purpose of money laundering.
• Placing bets using automated software, bots, or scripts.
• Exploiting any bug or vulnerability in the platform's software.
• Using a third-party account or identity to access services.
• Harassment, discriminatory, or offensive behaviour toward other users or staff on the platform.

xy999 believes in the well-being and welfare of all users. We place the highest priority on responsible gaming. Every user is advised to follow the guidelines below:

• Play within your own financial limits.
• Do not use gaming as a source of income under any circumstances.
• Use xy999's self-exclusion or deposit limit features whenever needed.
• Seek help if you notice signs of gaming addiction.
• Keep minors away from your account.

For more information on responsible gaming, visit our Responsible Gaming page.

xy999 is committed to collecting, using, and protecting your personal information. Our full privacy policy is described in detail on the Privacy Policy page. In brief:

• We keep your data secure using SSL encryption.
• Your personal information is not sold to third parties.
• Your information is not disclosed except where required by law.
• Read our privacy policy for full details on our cookie policy.

10.1 Account Closure by xy999

xy999 reserves the right to temporarily or permanently close your account in the following circumstances:

• Violation of any clause of these terms and conditions.
• Suspicion of fraud, deception, or money laundering.
• Registration using incorrect or false information.
• Non-cooperation with identity verification.
• Legal directives or orders from a regulatory body.
• Extended inactivity (no activity for more than 24 months).

10.2 Account Closure by the User

You may request to close your account at any time through our support team. Any pending withdrawal requests will be processed before the account is closed; however, this does not apply to accounts closed due to misuse.

To the maximum extent permitted by applicable law, xy999 is not liable for:

• Interruption of a betting session due to loss of internet connection or device issues.
• Service disruptions caused by issues with third-party payment providers or game developers.
• Your tax or legal obligations.
• Any indirect or incidental losses arising from your gaming activities.
• Service interruptions due to natural disasters, cyberattacks, or other unforeseen circumstances.

xy999 always strives to provide a safe, reliable, and uninterrupted service. However, xy999 is not liable for temporary service disruptions caused by technical issues or unavoidable circumstances.

Any dispute between xy999 and a user is handled with a preference for amicable resolution. The steps for resolving disputes are:

• Step 1: Notify our support team via 24/7 live chat or by email at [email protected].
• Step 2: The support team will review the matter and provide an initial decision within a maximum of 72 hours.
• Step 3: If you are not satisfied with the support team's decision, you may apply for a management review.
• Step 4: If the matter remains unresolved after the final decision, both parties may seek the assistance of a mediator by mutual agreement.

xy999 reserves the right to change or update these terms and conditions at any time. Regarding changes:

• Updated terms will be published on this page and the "Last Updated" date at the top of the page will be revised.
• For significant changes, an effort will be made to notify registered users by email.
• Continued use of xy999 after changes are published will be considered as your acceptance of the new terms.
• If you do not agree to the new terms, you will have the right to close your account and withdraw any remaining funds.

If you have any questions, feedback, or complaints about these terms, please get in touch with us:

Our support team is available in Bengali seven days a week, twenty-four hours a day. Feel free to reach out for any issue.

To learn more about us, visit our About Us page, and for answers to common questions, visit the FAQ page.