xy999 Privacy Policy
A complete and transparent description of how we collect, use, and protect your personal information.
About This Privacy Policy
xy999 (referred to herein as "we", "us", or "platform") places the highest importance on the privacy of its users. This privacy policy describes what information we collect, why we collect it, and how that information is processed when you visit our website xy999.lat, open an account, or use our services.
This policy applies to all xy999 services — including cricket betting, slot games, live casino, and our promotional activities. By using our services, you agree to the terms described in this privacy policy. This policy supplements our Terms and Conditions and should be read alongside them.
Important: This privacy policy may be updated from time to time. The latest version will always be available on this page. Please check the "Last Updated" date shown at the top of the policy.
What Information We Collect
xy999 collects personal information in the following categories. The purpose and reason for each category is explained in detail below.
Identity Information
Information you provide during the registration process includes:
- Full name
- Date of birth (for age verification — only users aged 21 and above are permitted)
- Email address
- National ID or passport number (when identity verification is required)
Financial Information
Information required to process transactions:
- bKash, Nagad, or Rocket mobile number
- Deposit and withdrawal history
- Transaction amounts and dates
- Bank account details (where applicable)
Gaming Activity Information
Information related to your use of the service:
- Gaming history and betting records
- Use of bonuses and promotional benefits
- VIP level and rewards information
- Login times, session duration, and device type
Technical Information
Information collected automatically from your device and connection:
- IP address and geographic location (country level)
- Browser type and version
- Operating system
- Cookies and local storage data
Purpose of Data Use
xy999 uses your personal information only for specified and legitimate purposes. We never process your information excessively or irrelevantly. The main purposes for which we use your information are listed below:
3.1 Account Management and Service Delivery
We need your identity information to create, verify, and manage your xy999 account. Without it, we cannot provide you with a secure and personalised service. Verifying your age is part of our legal responsibility — xy999 is for users aged 21 and above only.
3.2 Financial Transaction Processing
Financial information is essential to complete your deposits and withdrawals via bKash, Nagad, or Rocket. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500. All transactions are secured with SSL encryption.
3.3 Fraud Prevention and Security
We monitor gaming activity and login history to protect the security of your account and funds. If unusual activity is detected, we act promptly. This is an important part of our fair play policy.
3.4 Customer Support and Communication
Our 24/7 live chat support team may use your account information to resolve your issues. We also send important account-related notifications by email. Marketing emails are sent only with your consent.
3.5 Responsible Gaming Programme
By analysing your gaming behaviour, we can identify signs of problematic gambling and provide assistance when needed. In accordance with our Responsible Gaming policy, we place the highest importance on the wellbeing of every user.
3.6 Service Improvement and Analytics
By analysing technical information and gaming activity data, we improve the performance, usability, and game selection of our platform. This analysis is generally carried out in aggregated and anonymised form.
Sharing Information with Third Parties
xy999 does not sell your personal information. However, in certain circumstances we may share your information with the third parties listed below:
Payment Processors
Information necessary to complete transactions is shared with mobile financial services such as bKash, Nagad, and Rocket. These providers are governed by their own privacy policies.
Game Software Providers
Game providers such as Pragmatic Play, Spribe, JILI, and PG Soft may process technical data from gaming sessions. However, detailed identity information is not shared with these parties.
Legal and Regulatory Authorities
We are required to provide necessary information in accordance with legal obligations or in response to lawful requests from government authorities. In such cases, we provide only the relevant information.
Technology and Infrastructure Service Providers
Cloud hosting, security, and analytics service providers may have access to limited data in order to operate our platform. All such providers operate under strict confidentiality agreements.
Our Commitment: xy999 never sells or rents your personal information to marketers or any other third party for commercial purposes.
Data Security Measures
xy999 uses industry-standard technology and practices to protect your personal and financial information. The key components of our security framework are described below:
SSL Encryption
All data transmitted to our website and application is protected by 256-bit SSL/TLS encryption. This ensures that your information cannot be read by anyone while in transit.
Secure Data Storage
Your information is stored in encrypted databases. Access is restricted to authorised personnel only, and all access is logged and reviewed periodically.
Regular Security Audits
Our security systems are regularly tested by independent experts. We are committed to identifying and resolving any vulnerabilities promptly.
User Responsibility: No method of transmitting information over the internet is 100% secure. We therefore ask you to keep your password confidential, log out on shared devices, and notify our support team immediately if you notice any suspicious activity.
Cookies and Tracking Technology
xy999 uses cookies to improve your experience on the website. Cookies are small text files stored in your browser that help our site recognise you.
Essential Cookies
These cookies are necessary to maintain login sessions and ensure security. The core functionality of the site will not work without them and they cannot be disabled.
Functional Cookies
These cookies are used to remember your preferred language, game settings, and display preferences. They make your experience on the site more convenient.
Analytics Cookies
Analytics cookies are used to understand which pages are visited most often and how users navigate the site. This data is generally analysed in aggregated form.
Cookie Controls
You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling some cookies may affect the functionality of the site.
Data Retention Period
xy999 retains your personal information only for as long as necessary — no longer. Guidance on the retention period for different types of information is provided below:
Active Account Information
Identity and gaming information is retained for as long as your account remains active. This information is necessary for service delivery, security assurance, and responsible gaming activities.
Information After Account Closure
After an account is closed, certain information — particularly financial transaction records — may need to be retained in accordance with legal obligations. Such information is generally kept for a limited period and then securely deleted.
Technical Log Information
Technical data such as IP addresses and session logs is generally retained for a short period and deleted after security review.
Your Data Rights
xy999 believes that you should have control over your own information. Your key rights are described below:
Right to Access Information
You have the right to know what information we hold about you. You can view your information by logging into your account or by contacting our support team.
Right to Correct Information
If there are any errors or inaccuracies in your information, you can request that they be corrected. Ensuring accurate information is in the interest of both you and us.
Right to Request Deletion
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations and account security requirements.
Opting Out of Marketing Communications
You can opt out of promotional emails or notifications at any time. Use the "Unsubscribe" link in the email or let our support team know.
To exercise these rights or if you have any questions, contact us via our 24/7 live chat. We will respond as quickly as possible.
Protection of Minors
xy999 strictly refrains from providing services to anyone under the age of 21. Our age verification process ensures that only adults can register.
Processing of Minors' Information Is Prohibited
We do not knowingly collect or process any personal information from anyone under the age of 21. If we become aware that a minor has opened an account, that account will be closed immediately and the associated information will be deleted. To learn more about protecting minors from gambling, visit our Responsible Gaming page.
Changes to This Policy
xy999 may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will change accordingly.
In the Case of Significant Changes
If any significant changes are made to the privacy policy, we will notify you by email or you will be shown a notification when you log in to the site. Continuing to use the site after changes have been made will be considered as your acceptance of those changes.
Reviewing Previous Versions
If you want to know the differences between the old privacy policy and the current one, please contact our support team. We will be able to provide the necessary information.
Related Policies & Information
This privacy policy works in conjunction with our other documents and policies. To fully understand your rights and responsibilities, you are requested to also read the following documents:
Terms & Conditions
Read our detailed Terms & Conditions to learn about the general rules for opening an account and gaming activities at xy999.
Responsible Gaming
Read our Responsible Gaming guide to enjoy gaming safely and pleasantly, and to stay protected against problem gambling.
FAQ
Visit our FAQ page to find answers to commonly asked questions about xy999. Questions about bonuses, payments, and accounts are also covered there.
Have Questions About Privacy?
Our 24/7 live chat support team is always ready to help in Bengali.